LOVERBOY HELP

A few good answers.

Order questions? Start here.

Track your order Returns & claims Contact us

Black Friday offers

What are the Black Friday offers and exclusions?

November 4–8, 2026: Save up to 20% on eligible drinks and up to 25% on eligible merchandise.

Excludes all drink 8-packs, preorder items, subscriptions, gift cards, items already on sale, and select small accessories, including koozies and single bags.

Black Friday offers cannot be combined with other discounts or applied retroactively to previous purchases, including unfulfilled preorder orders and any other items purchased in those orders.

Drinks

Do I need to sign for my order?

Alcohol orders require the signature of someone 21 years of age or older with valid ID at the time of delivery. Please note that we cannot ship to pickup locations, P.O. boxes, or places of business, as an adult signature is required upon delivery to a residential address.

If no one over 21 is available to sign, the carrier will typically make additional delivery attempts before returning the package to us. At that point, we can either refund your order minus the cost of the return label or reship the order for a reshipment fee.

When will my drink order ship?

Please allow 2 business days for processing before shipment. Delivery time begins after shipment; tracking is sent when your order ships.

Preorder timing, when applicable, is listed on the product page. Drinks and merchandise ship separately.

What if my Loverboy cans arrived dented?

While we would like to say cans won't arrive dented, unfortunately because our cans go from our formulator, to our shipping warehouse, to you, some dents can occur along that journey.

For questions, contact hello@drinkloverboy.com.

California Proposition 65 alcohol warning

WARNING: Drinking distilled spirits, beer, coolers, wine and other alcoholic beverages may increase cancer risk, and, during pregnancy, can cause birth defects. For more information go to www.P65Warnings.ca.gov/alcohol.

Merchandise

When will my merchandise order ship?

Due to increased holiday order volume, merchandise orders may take 10–12 business days to process and ship. Transit time begins after your order ships.

Preorder items follow the shipping timeline listed on the individual product page. Drinks and merchandise ship separately, with separate tracking.

Will my in-stock and preorder items ship together?

All merchandise items in the same order will ship together once the preorder item is ready. Drinks ship separately from merchandise and may arrive sooner.

To receive an in-stock merchandise item without waiting for the preorder item, we recommend placing it as a separate order.

What size does Kyle wear?

All of our merchandise is unisex.

Kyle generally wears a large for a traditional fit. In the mockneck tees he wears a medium.

Carl generally wears a large for a traditional fit.

Shipping & tracking

How do I track my Loverboy order?

Tracking numbers are sent out as soon as your order ships via email and text message if you have opted in. You can also check here.

Please note that Loverboy drinks ship from a different warehouse than our merch. Separate tracking will be sent.

If you have questions about the status of your order, you can reach out to: hello@drinkloverboy.com

Can I cancel my Loverboy order?

We have a short window of time that we are able to cancel or update an order. Once it is processed, unfortunately no changes can be made to it.

Reach out to hello@drinkloverboy.comfor any additional questions.

Do business days include weekends and holidays?

No. Business days exclude weekends and holidays. Processing time is separate from delivery time and starts before your order ships. Please refer to the processing information above and any preorder timing on the product page.

Does Loverboy offer express shipping?

We currently don't offer express shipping. If you are looking to get an order expedited, please reach out to us and we will see what we are able to do.

Please note, additional fees will apply if we are able to accommodate this.

Who pays customs and duties on international Loverboy orders?

Yes, orders shipped outside the US may be subject to customs duties, taxes, and fees imposed by your country. These charges are determined by your local customs authority and are the responsibility of the recipient—they're not included in your order total and aren't collected by us.

We recommend checking with your local customs office before ordering to understand what fees you might expect. Refusing delivery due to customs charges may result in the order being returned or destroyed, and we're unable to refund shipping costs or duties in those cases.

Returns & exchanges

Does Loverboy accept returns on drinks?

Because our products are consumable beverages, we’re unable to accept returns or offer refunds based on taste preferences. Flavor can be personal, and while we do our best to craft drinks you’ll love, all sales are final once shipped.

If you have questions about a product before purchasing, our team is always here to help!

If there is something wrong with your order, please reach out to hello@drinkloverboy.com.

How do merchandise returns and exchanges work?

Merchandise returns and exchanges are available within 30 days of delivery. Items must be new, unused, unworn and unwashed, with original tags and packaging.

Start a return or exchange. If you purchased Checkout+, eligible returns include return shipping. Without Checkout+, you are responsible for return shipping and any shipping fees for exchanged items.

For exchanges, once your return is received, we issue the applicable refund and create a new order for the requested size. You will receive an invoice to complete.

Refunds reflect the amount paid after discounts. For help with a return, exchange or a different size, email hello@drinkloverboy.com.

Package protection

What is Checkout+ Package Protection?

Checkout+ Package Protection is an optional add-on available at checkout that protects your order if it is lost, stolen, or damaged in transit.

When you opt in, eligible claims may be resolved with a replacement at no additional cost. If the item is no longer available, a refund or store credit may be issued instead.

Please note: If you choose not to add Checkout+ Package Protection, you acknowledge and agree that Loverboy is not responsible for lost, stolen, or damaged packages.

How do I submit a Checkout+ claim?

You can start a claim here.

Claims must be submitted within 30 days of the delivery date. For damaged items, please include clear photos of the item, packaging, and damage when filing your claim.

Checkout+ will review the claim according to its coverage requirements and resolution timelines.

If you need additional assistance please reach out to hello@drinkloverboy.com

How do I know if I added Checkout+ to my order?

Your order confirmation will show whether Checkout+ Package Protection was included with your purchase. You can also begin the claim process using the email address and order information associated with your order.

What happens after my Checkout+ claim is approved?

Approved claims will generally be resolved with a replacement at no additional cost. If the original item is out of stock or unavailable, you may receive a refund or store credit instead.

What happens if I opt out of Checkout+?

If you choose not to add Checkout+ Package Protection, your order will not be protected against carrier loss, theft, or damage.

Loverboy is unable to provide complimentary replacements, refunds, or store credits for shipping-related issues once the order has been transferred to the carrier.

What should I do if my order arrives damaged?

If you added Checkout+, submit a claim here within 30 days of delivery and include photos showing the damaged item and packaging.

If you did not add Checkout+, the order is not covered for damage that occurred during shipping.

Our drink orders come in specific boxes, if the order arrives and looks like it has been re-taped, packaged, or is in a plastic bag, this was on the carrier. We do want to get it resolved though.

Email hello@drinkloverboy.com with any other questions.

What should I do if tracking says delivered, but I cannot find my package?

First, please check around your property, with members of your household, building staff, and nearby neighbors. Carriers may occasionally mark a package as delivered shortly before it is physically dropped off.

If the package still cannot be located and you added Checkout+, submit a claim here. If you opted out of Checkout+, the order is not covered against carrier loss or theft after it has been marked as delivered.

Is Checkout+ refundable?

The Checkout+ fee is generally nonrefundable once the order has shipped because coverage has already been applied to the shipment. Any eligibility or coverage questions are governed by Checkout+ terms and conditions.

In stores

Can Loverboy ship sparkling hard teas to my state?

Sparkling hard teas are only available at retail stores and cannot be shipped. Check out where you can find our teas.

Looking for delivery? Our cocktails, spritzes, margaritas, and non-alcoholic sparkling teas all ship directly to your door.

Do Loverboy sparkling hard teas have caffeine?

No! All of our sparkling hard teas are caffeine free.

Our Espresso Martini cocktail is the only Loverboy product that contains caffeine.

What should I do if my store is out of Loverboy?

1. Fill out our store request form!

2. Ask the store for more Loverboy! We are a small team, so anything that you can do to help us means the world.

3. Send us an email to hello@drinkloverboy.com. It is helpful to know where we need to be restocked - state, store, etc.

We're going to need to see some ID

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