Frequently Asked Questions

All orders require the signature of someone 21 years of age or older at the time of delivery. Please note that we cannot ship to pickup locations, P.O. boxes, or places of business, as an adult signature is required upon delivery to a residential address.

If no one over 21 is available to sign, the carrier will typically make additional delivery attempts before returning the package to us. At that point, we can either refund your order minus the cost of the return label or reship the order for a reshipment fee.

Heads up: We're currently experiencing longer processing times. Orders are taking 7-10 business days to process before shipping. Once shipped, standard delivery times below apply.

International Orders: 10-14 business days (minimum) from when you receive tracking.

Pre-Orders:
Ship within 4 weeks of order date unless otherwise noted on the product page. Once shipped, standard delivery times above apply. Current preorder status:

• Limoncello & Espresso Spritz: Shipping 6-8 weeks from order date, as noted at checkout.
• Summer Should Be Fun: Begins shipping this week. (5/4)
• Carl's A Mess: Actively shipping now.

Please note that drinks ship from a different warehouse than our merch. Separate tracking will be sent.

Tracking numbers are sent out as soon as your order ships via email and text message if you have opted in. You can also check here.

Please note that Loverboy drinks ship from a different warehouse than our merch. Separate tracking will be sent.

If you have questions about the status of your order, you can reach out to: hello@drinkloverboy.com

Because our products are consumable beverages, we’re unable to accept returns or offer refunds based on taste preferences. Flavor can be personal, and while we do our best to craft drinks you’ll love, all sales are final once shipped.

If you have questions about a product before purchasing, our team is always here to help!

If there is something wrong with your order, please reach out to reach out to hello@drinkloverboy.com.

We have a short window of time that we are able to cancel or update an order. Once it is processed, unfortunately no changes can be made to it.

Reach out to hello@drinkloverboy.com for any additional questions.

While we would like to say cans won't arrive dented, unfortunately because our cans go from our formulator, to our shipping warehouse, to you, some dents can occur along that journey.

Reach out to with any questions to: hello@drinkloverboy.com.

Yes, orders shipped outside the US may be subject to customs duties, taxes, and fees imposed by your country. These charges are determined by your local customs authority and are the responsibility of the recipient—they're not included in your order total and aren't collected by us.

We recommend checking with your local customs office before ordering to understand what fees you might expect. Refusing delivery due to customs charges may result in the order being returned or destroyed, and we're unable to refund shipping costs or duties in those cases.

All merchandise items in the same order will ship together once the preorder item is ready. Drinks ship separately from merchandise and may arrive sooner.

To receive an in-stock merchandise item without waiting for the preorder item, we recommend placing it as a separate order.

Heads up: We are currently experiencing longer processing times. Please allow up to 10 business days for your order to process before shipping. Once your order ships, standard delivery times apply.

International Orders: Please allow a minimum of 10–14 business days for delivery after you receive your tracking information. Customs processing may cause additional delays.

Preorders: Preorder items will ship within the time noted on the product page. Once shipped, standard delivery times apply.

Please note: Drinks and merchandise ship from separate warehouses and may arrive in different packages.

While we hope you love all of our merch, we understand that sometimes things don’t work out.

Returns: You have 30 days from the date you received your purchase to return the item. Email hello@drinkloverboy.com with return requests. We will email you a return label. Once we receive the item, we will issue you a refund minus the cost of the return label and any discounts or promotions applied to the original purchase.

Exchanges: You have 30 days from the date you received your purchase to exchange an item. Email hello@drinkloverboy.com with exchange requests. We will email you a return label. Once we receive the item, we will issue you a refund minus the cost of the return label and any discounts or promotions applied to the original purchase. We will then place a new order for the requested size and send you an email with an invoice that you will need to complete.

Yes, orders shipped outside the US may be subject to customs duties, taxes, and fees imposed by your country. These charges are determined by your local customs authority and are the responsibility of the recipient—they're not included in your order total and aren't collected by us.

We recommend checking with your local customs office before ordering to understand what fees you might expect. Refusing delivery due to customs charges may result in the order being returned or destroyed, and we're unable to refund shipping costs or duties in those cases.

Checkout+ Package Protection is an optional add-on available at checkout that protects your order if it is lost, stolen, or damaged in transit.

When you opt in, eligible claims may be resolved with a replacement at no additional cost. If the item is no longer available, a refund or store credit may be issued instead.

Please note: If you
choose not to add Checkout+ Package Protection, you acknowledge and agree that Loverboy is not responsible for lost, stolen, or damaged packages.

You can start a claim here.

Claims must be submitted within 30 days of the delivery date. For damaged items, please include clear photos of the item, packaging, and damage when filing your claim.

Checkout+ will review the claim according to its coverage requirements and resolution timelines.

If you need additional assistance please reach out to hello@drinkloverboy.com

Your order confirmation will show whether Checkout+ Package Protection was included with your purchase. You can also begin the claim process using the email address and order information associated with your order.

Approved claims will generally be resolved with a replacement at no additional cost. If the original item is out of stock or unavailable, you may receive a refund or store credit instead.

If you choose not to add Checkout+ Package Protection, your order will not be protected against carrier loss, theft, or damage.

Loverboy is unable to provide complimentary replacements, refunds, or store credits for shipping-related issues once the order has been transferred to the carrier.

If you added Checkout+, submit a claim here within 30 days of delivery and include photos showing the damaged item and packaging.

If you did not add Checkout+, the order is not covered for damage that occurred during shipping.

Our drink orders come in specific boxes, if the order arrives and looks like it has been re-taped, packaged, or is in a plastic bag, this was on the carrier. We do want to get it resolved though.

Email hello@drinkloverboy.com with any other questions.

First, please check around your property, with members of your household, building staff, and nearby neighbors. Carriers may occasionally mark a package as delivered shortly before it is physically dropped off.

If the package still cannot be located and you added Checkout+, submit a claim here. If you opted out of Checkout+, the order is not covered against carrier loss or theft after it has been marked as delivered.

The Checkout+ fee is generally nonrefundable once the order has shipped because coverage has already been applied to the shipment. Any eligibility or coverage questions are governed by Checkout+ terms and conditions.

No, so if you order on a Friday after 11 am ET, your order won't ship out until the following Monday.

We currently don't offer express shipping. If you are looking to get an order expedited, please reach out to us and we will see what we are able to do.

Please note, additional fees will apply if we are able to accommodate this.

Sparkling hard teas are only available at retail
stores and cannot be shipped. Check out where you can find our teas.

Looking for delivery? Our cocktails, spritzes, margaritas, and non-alcoholic sparkling teas all ship directly to your door.

No! All of our sparkling hard teas are caffeine free.

Our Espresso Martini cocktail is the only
Loverboy product that contains caffeine.

1. Fill out our store request form!

2. Ask the store for more Loverboy! We are a small team, so anything that you can do to help us means the world.

3. Send us an email to hello@drinkloverboy.com. It is helpful to know where we need to be restocked - state, store, etc.